Important Note about the Transaction Journal Reports

Capital Software has within its applications a large arsenal of reports in which to access and display our client’s data. Two of the most utilized weapons in that arsenal are the transaction journals. In particular the Transaction Journal by owner which is a detailed report that displays all pertinent detailed billing information for each individual account, and the Transaction Journal by Service which is a summarized report showing again all pertinent billing information for each charge line or Tran Code that has been place on each account. In more simple terms these reports show our clients the data for every bill that is being sent to their customers.

These powerful tools are real time reports. For example,this meaning that when any payments or reversals are performed the data changes to reflect these changes. These reports are entirely parameter driven (as are all crystal reports) and in this case that parameter is the due date. It is important to keep in mind when using these reports if the due date that is listed on the charge tab within the program does not fall in between the date range entered when launching, the data retrieved on the report may not be what was desired.

It is import to again state that these reports are real time and due to this feature this report is not capable of pulling information from a fixed point in time. There are points in time reports that may be used for that function. Using a report for a function that is was not designed is not recommended.

If the reports that have been provided within our software do not pull the information in just the format you require, please contact Support@capitalsoftwareinc.com and let us know what you desire. We will be able to let you know if a report already exists that will show that and if not we will research the issue and let you know if it is possible to create the report and if so the any possible fees.

Important Reminder when Running Delinquent Reports

It is important to remember when running any of the delinquent reports with in CSI software to first press the Delinquent Query for Reports-Run First Button. This will launch a sql query that will pull all of the delinquent information into a data base file called Delinquent Master , allowing the delinquent reports to pull their information from this table. If you attempt to run the reports with out first pressing the button your delinquent information may be inaccurate.