If a terminal services environment is being used to run Capital Software applications there is one thing that must be done on the server for the crystal reports to work.
On the server there should be a folder called c:\windows\crystal, copy the crystal folder (holds reporting .dll’s). Once copied, in Active directory, each user should have its own home directory defined in the properties of his/her account. Under that folder there should be a windows folder, paste the crystal folder that was copied before into each of their windows folder in their home directory. This should take care of the reporting issues that are being observed.
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