Point of Sale processes all payments in Virginia

Gretna, Virginia is excited about easily processing a payment from one screen for whatever a customer wants to pay using Capsoft Point of Sale Collection Module.  Gretna collects thousands of payments for utility bills, real and personal property taxes, business licenses and more.  Now with the new Capsoft POS module, staff

can scan barcoded bills and instantly locate a customer's bill across any revenue application.  Officials, like Wendy Scearce, Town Clerk, have integrated WASP point of sale equipment offered by Capsoft to eliminate keying errors, improve customer service and present a professional image.  The scanner reads the bill.  The system 3 inch wide thermanl printer generates a detailed customer receipt.  The cash drawer secures good audit controls. The keyboard mag strip reads credit cards and the pole display shows user controled messages to the customer during the transaction.

Capsoft Point of Sale is affordable and installs in minutes.  Best of all, it can be installed in remote offices as long as they have an internet connection.  Image accepting payments at parks, stations and various location throughout the community.  If you have an interest click on this product page link on the Capsoft website.  Give the Capsoft sales team a call if you are interested in consolidated counter collections in your office at 888-553-9991 x2.

Amazing Growth with Warsaw KY

About six years ago, Capsoft sent all its customers a nice little 6 inch tall potted plant.  Well Carolyn Marksberry is serious about growth.  Here is the Warsaw KY Capsoft plant today

Jeff McDonald, Manager was onsite configuring their Capsoft Wasp Point of Sale Solution and found this beautiful plan by the window.  For those of you who know Jeff, he is all of 6'4" and he said this plant was taller than he is.  Wow, you can grow them Carolyn.

City of Montgomery renews over 18,000 business licenses with Capsoft

The City of Montgomery Alabama will process over 18,000 business license renewals using their Capital Software, Capsoft Tax Collection Management System.  This automation has saved over 3 months of preparation and processing time from their old system. 

Montgomery is excited to enter into phase two where they will allow their customers to process their sales tax returns online.  This process has the potential to save over $100,000 in processing.

Correcting Dropped UDL Connection in 2011 Installs

In the new 2011 installs of our suite of software’s there is a new file that is created in each product folder. The file is called a UDL file. (UDL is the extension on the file i.e. License.udl) It acts as a front door that points the system to the correct BDE entry. This new feature allows us to have multiple installs of the same product on one server or machine.

We have discovered, through extensive beta testing, that it is possible, however unlikely, to corrupt this file. This may occur if the network drops the connection as a user is logging on.

If an alert is received saying that the BDE entry is not registered check the UDL file within the product folder first. The file can be edited in notepad.

A good entry looks like this: (for this example the License software is being used, Prop32 or Utility may be substituted)

{dbase}
BDE=LICENSE;Data Source=C:\capsoft\lic32
(The data source would be the path used on your particular server or workstation)

Eastern Virginia User Group Meeting 2010

User group meetings are a great opportunity to get together and discuss new ideas.  Because of the economy our users have been unable to travel the past few years so with our users' help Capital Software is launching a new and exciting idea.

ON LOCATION USER GROUP MEETINGS

15 Eastern Virgina Municipality Users joined us on location in Virginia.  One City graciously hosted all of us.  Jeff McDonald, Capital's Manager of Client Services, traveled onsite for a one day visit covering a variety of topics.  Following a tight agenda, Jeff was able to highlight exciting new features in the 2010 updates, discuss and teach situational processing and everyone had access to an indepth question and answer period.  The energy was great.

We received many positive emails from these users about the new release and the overall team approach to learning and future product development.  One such nice comment was sent by Neil Showalter, Finance Director of Mt Jackson VA.

"Hi Jeff,

Just wanted to thank you for coming all this way to meet with us in Woodstock yesterday. I thought your presentation was informative and helpful and a productive use of time for all of us there.
Hope to see you again soon."

"The local user group idea makes it possible and affordable for all of us to get together while being smart with time and money.  We are going to work with other regional users across the country to schedule more dates.  It is very exciting," added Jeff McDonald.

To discuss hosting a regional users group contact support at support@capitalsoftwareinc.com.



Using Terminal Services with Capital Apps

The more complex networks get and security rights become, the harder installation, setup and overall performance is slowed down.

We are encouraging our clients to consider using Microsoft Terminal Services to win the network battle.

Brief explanation: Capital Applications are installed on the server. Users use a brower to securely access their Capital application on the server from anywhere.  Reports are configured to run naturally on your local printer.  The benefit is that network traffic is eliminated, setup is easy, issues with workstations are minimal and updates take place on the server making it easier to manage.

Amber at Christiansburg, VA had this to say about using her property tax program with Terminal Services
"We recently started using Terminal Services after having many issues of slow posting, error messages, locking up, etc. Since then, all of our cashiers have been able to post at the same time and the processing time has decreased incredibly. I can do my corrections much faster that we have ever been able to in the past. It would take a very long time to process when writing off multiple years of interest, especially if someone else was trying to post a payment at the same time. It has really improved the speed and efficiency in which we operate and has really improved our processes. I wish we would have did that much sooner!"

Terminal Services is very affordable and we encourage you to talk with your network person about implementing Terminal Services.  Often you can install Terminal Services on a newer existing server.

Email Capital Support if you have an interest in discussing using Terminal Services.

Chris Sturm

Printing Crystal Reports in a Terminal Services Environment

If a terminal services environment is being used to run Capital Software applications there is one thing that must be done on the server for the crystal reports to work.

On the server there should be a folder called c:\windows\crystal, copy the crystal folder (holds reporting .dll’s). Once copied, in Active directory, each user should have its own home directory defined in the properties of his/her account. Under that folder there should be a windows folder, paste the crystal folder that was copied before into each of their windows folder in their home directory. This should take care of the reporting issues that are being observed.