Capsoft.us is a global software development firm offering government collection applications in network, online and mobile apps.
Showing posts with label Penalties. Show all posts
Showing posts with label Penalties. Show all posts
Tuesday, December 29, 2009
What to do if penalties do not show up on the accounts and they are late today?
You may consider one of 2 solutions. First, check the charges tab of an account you know is late. Display a late line item. Is there a PAST DUE date entered? That is the main trigger the system uses. If there is a date, then the second option is to run the Manual Recalculation. This program controls all calculations within the software. If neither of these options works, contact Technical Support at 888-553-9991 extention 1 or on our website at www.capitalsoftwareinc.com.
How to backdate a payment to remove a penalty from Capital Software Utility, Property Tax and Revenue Management Applications.
How do I backdate a payment to remove a penalty?
1. Right CLICK in the EFFECTIVE DATE BOX on the front , or property screen, and select the true payment date.
2. After selecting the system will pretend it is that day.
3. CLICK the Take a Payment Button.
4. Enter check number and CLICK OK
1. Right CLICK in the EFFECTIVE DATE BOX on the front , or property screen, and select the true payment date.
2. After selecting the system will pretend it is that day.
3. CLICK the Take a Payment Button.
4. Enter check number and CLICK OK
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