How to chage the system defaults within CSI Applications

1. Click on System Setup and Edit System Default Controls

2. Type in the Organization Address press Tab

3. Type in the City, State, and Zip

4. At this point any of the other fields may also be filled out.

5. When all desired fields are filled in with your organizations information click Save and then close this window.

Note: If at any time it is noticed that the organizational information is incorrect on a report or bill format then the information is incorrect on this screen and should be updated. (This holds true unless the report is hard coded and the report does not pull from this table. If this is the case contact support for assistance.)

Norton's Virus Update (Caution)

During a recent Norton's virus update, there is an issue with it viewing our report viewer as a virus and removes it.

Steps to take if it prompts you.
1. When you click on a report button, it goes through a series of steps and then launches a seperate screen to view the report. If it has been blocked then it will not show the report but will pop up a box down by your clock that it states " The virus threat has been removed."

2. Click on the box.

3. Follow the instructions to putting it back in and making it a safe program to launch.

4. Once that is complete, then you should not have an issue.

Changing the BDE link within the Utility, Property and Revenue Management Softwares.

How do I Change the BDE if it is pointed incorrectly?

During installation, when you first log into the software a license agreement screen will appear. When you select util32 from the drop down menu, the system will then ask you to create a BDE entry (so the system knows where the data can be found). Select the proper location of the util32 folder whether it is on your local computer or the server.

If you notice the program is pointed to your local machine instead of the server you can change the BDE by following these steps:

1. Right click START button and choose EXPLORE. When Windows Explorer opens find the capsoft /util32 folder on the left side of your screen.

2. Clicking on the util32 folder will display all of the files inside that folder on the right. Find a file called BDEADD.EXE and double click.

3. A screen will open. It will try and scan your computer for all of the known database connections on your computer. When it is complete, type util32 in the name field at the top of the screen. Then click in the path location field below it.

4. A browse box will launch and allow you to find the location of your data on the server. Find the util32 folder on the server and click on it.

5. Then click OK. The browse screen will disappear.
If the path is correct, click ADD and you are finished redirecting the path of your BDE.

Note: These instructions may also be used with the Property and Revenue Management softwares. Instead of searching for Util32 the search would be done for Prop32 or Lic32.