Reasons for Automatic Status Changes within the Utility Billing Software.

Automatic Status Changes

There are a few situations where the system will automatically change the status of your services and account from ACTIVE. The factors that need to have attention paid to them are on the service level and need to be corrected before the billing file is created

1. If, on the service detail screen, the date Final field value is less than the Period Start date, upon generation of the billing file, the property status will change to CLOSE.

2. If, the property alert 3 or Move In value is greater than the period end date then the status will change to HOLD.

3. If, the property alert 3 or Move In value is in between the period start and end dates the status will change to ACTIVE.

Note: The Move In Update Services Button (above right image, Just below the Apply Deposit button), when pushed will change the status to Active and clear the Date Final Field.