Payment Reversal Instructions for Capital Software Utility, Property Tax and Revenue Management Softwares.

1. Locate the account that needs the payment reversed.

2. On the Payment screen, push the Reverse Payment button.
The screen above will be displayed.

3. Select a reason for the reversal and any notes pertaining to this reversal for a good audit trail.
If you DO want this reversal to show up on TODAY’s balancing reports leave the check mark (This would be for a reversal performed the same day the payment is taken).
If you DO NOT want this reversal to show up on balancing reports REMOVE the check mark.

4. In the section that displays the line items, highlight only the payment line item that is part of the transaction. Once the transactions are highlighted, push the REVERSE SELECTED button. Wait until the process is finished.

5. Then exit out of the reverse screen and you will find a new entry on your payments tab. The reverse function will also make the proper gl entries and put the charge back on the Charges screen.

Note – The entry made for Balancing Reversals has a type of REVPAY. The entry made for a non balancing reversal is XREVPAY. Gl entries are always made but the type determines whether it shows up on the daily balancing reports.